Cancellation Policy​
Cancellation Policy, Right of Cancellation and Cancellation Form
Right of Cancellation
You are entitled to cancel this contract within fourteen days without providing an explanation.
You have fourteen days from the date of delivery of the last item to cancel the contract, whether you or a third party (not the carrier) took possession of the goods.
To exercise your right of cancellation, please notify us in writing at the following address:
Berkant Toraman
toraman bikes
Werbellinstr. 51
12053 Berlin
+493043920192
Please confirm your decision to withdraw from this contract in writing (by letter or email). Please feel free to use the attached sample cancellation form, although this is not mandatory.
To meet the cancellation deadline, you are required to send your notification of cancellation before the cancellation period has expired.
Consequences of Cancellation
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.
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You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the cancellation of this contract. The deadline is met if you dispatch the goods before the period of fourteen days has expired. You shall bear the direct costs of returning the goods. The costs are estimated at a maximum of around EUR 130.00. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.
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Articles excluded from cancellation:
All items that are customised for customers after the order has been completed are excluded from exchange. These are items where the colour, size, features or personalisation such as name, slogan and/or number are specified.
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According to § 312g para. 2 no. 1 BGB, the consumer has no right of cancellation if goods are ordered which are not prefabricated and for the production of which an individual selection or determination by the customer is decisive or which are clearly tailored to the personal needs of you as a consumer (customer specification). The personalised goods are of no economic value to the seller after production in that the subsequent sale is impossible due to the customer specification and thus the individual production.
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Sample Cancellation Form
(If you wish to cancel the contract, please complete and return this form).
To
Berkant Toraman
toraman bikes
Werbellinstr. 51
12053 Berlin
- I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
- Ordered on (*)/received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only for noOficaOon on paper) - date
(*) Delete as appropriate.